Customer Support

Member = Basic member, can access areas of the main site you select for them in the "Site Access Settings" section.
Fan = Basic member, can access areas of the main site you select for them in the "Site Access Settings" section. This person may be someone you do not know and has joined your site by requesting access.
Webmaster = Can access all areas of the main site and the Admin. If you have a League or Organization site, Webmasters can also access team or league sub-site Admin areas.
Note: Webmasters cannot assign a Head Webmaster or another Webmaster. They can assign an Asst. Webmaster.
Asst. Webmaster = Can access all areas of the main site and areas of the Admin you select for them. Use the "Admin Access Settings" area (these settings will display after you choose and update this access level) to choose which areas are appropriate. This section will display after you update the member as Asst. Webmaster.
Note: Asst. Webmasters cannot assign another Webmaster or Asst. Webmaster.
Banned = The member will be removed from your site.
Note: General eteamz members can also request access from the main site if they hit one of your "members-only" areas. You will be notified via email if someone is trying to gain access to your site and you will be able to approve or deny their request for membership within the Members section of the Admin Access folder.

You can add members to your site within the Member Access section of the People folder. Click the "Add People" link. After inviting a person, they will receive an email with a username, temporary password and an access link so that they can become a member of your site (and eteamz). Once they have confirmed their account, the person will be able to access any pages you have marked as "members-only" pages. After sending the invitation, you may edit the "Access Level" (Webmaster, Asst. Webmaster, etc.) for the member by clicking on the edit icon located to the right of the member name on the main Member Access list. You will be taken to an Edit Member form where you will choose the appropriate "Access Level" just beneath the "Invite Message" area. You may also adjust the "Site Access Settings" (restrict access to specific pages) for the member on this form.

Note: If you assign a Webmaster or Asst. Webmaster within your main People/Members Access folder, they will have access to all sub-sites.

League Sites (assigning Team Administrators):
You may assign a member Team Administrator access to edit a specific team page after you have added a team (Site Type: site-in-site). Within the Admin Teams/Leagues folder, click the edit icon located to the right of the team name and proceed to click the Team Administrator link near the top of the following Edit Team form.

Organization Sites (assigning League Administrators):
You may assign a member League Administrator access to edit/manage a specific league after you have added a league. Within the Admin Teams/Leagues folder, click on the edit icon located to the right of the league name (within the League folder) and click the League Administrator link near the top of the following Edit League form.

Note: After you have chosen a sub-site administrator you may restrict access to specific folders of the Team or League sub-site Admin by clicking the edit icon located to the right of the Team/League Administrator name.

By default, the following folders are shared between the main site and sub-sites. Please keep this in mind if you don't completely trust one of your sub-site administrators.

Locations
People
Member Access
Schedules - sub-site Admin can add/delete their division schedules
Scores - sub-site Admin can add/edit scores for their games only
Games - sub-site Admin can add/edit their games only
Practices - sub-site Admin can add/edit their practices only
Seasons
Teams
Uploads - Images, Sounds, Videos, and Files

To remove a person who is no longer with your team or is unwanted:

Non-PLUS web sites:

• Go to the Member Access section of the People folder.
• You will now see a form displaying all confirmed and invited members.
• Click on the red delete icon located to the far right of the specific member you wish to remove.
• A small window will display asking "Really delete this member?".
• Click "yes" to proceed and ban the member.
• The member will now be banned from your site. The person will remain a member of the eteamz community. They will not need to create a new account.

PLUS web sites:

Remove multiple members from your site at the same time.

• Go to the People folder in your Admin.
• Use the small box (to the left of a member name) to check members you wish to remove from the site. You may also click the Check All button (bottom left of form) to select all members from the list you are viewing.
• Proceed to click the Delete Checked button (bottom left of form) to officially remove the member(s) from your site.

Note: Deleting a member from the People list will also remove the person from the Member Access section of your Admin Access folder.

Our registration helps to ensure anyone under the age of 13 receives parental permission. This registration is in accordance with the Federal Trade Commission's ruling for COPPA (Children's Online Privacy Protection Act).

Whether playing, shopping, studying or just surfing, today's kids are taking advantage of all that the Web has to offer. But when it comes to their personal information online, who's in charge? In an effort to put parents in the driver's seat, the Federal Trade Commission has established new rules for Web site operators to make sure that kids' privacy is protected while they're online. These rules, which went into effect on April 21, 2000, are part of the 1998 Children's Online Privacy Protection Act.

The law requires that Web site operators post comprehensive privacy policies on their sites, notify parents about their information practices, and obtain parental consent before collecting any personal information from children under the age of 13 or allowing kids under 13 to publicly post personal information such as on web pages, bulletin boards or chat rooms without their parent's consent. For kids, this means that they will not have free reign of all that the Web has to offer, unless their parent provides consent.

Basically, the law was enacted not to restrict Web operators from providing services and capturing useful data, but to restrict kids from releasing information about themselves that could allow a stranger to contact them.

For more detailed information on COPPA, please visit: http://www.ftc.gov/bcp/conline/pubs/online/kidsprivacy.htm

You can make any page of your site a "members-only" page by using the My Site Design/Page Access section. Use the drop down window next to a specific section within the "Page Access" form to choose the appropriate setting.

Open to All = open the page to all eteamz members
Members Only = open this page only to members of the site
Fans/Members Only = open to this page to both members & fan accounts associated with the site
Closed = close this page to everyone (the page will not be displayed on the site)

Note: If you are the webmaster or a member of a/the specific site, you will not see the login screen to access "members-only" areas even when other people will. Although, if you are not logged in, you will be required to enter your username and password.

Anyone you set up as a "member" of your site has access to any "members-only" page, but DOES NOT have access to any Admin functions unless they are given a security level higher than "member".

Webmasters may close specific sections to a specific member by clicking the edit icon located to the right of the member name within the Members section of the Admin Access folder.
Use the "Site Access Settings" area on the Edit Member form to adjust access.

Web Site Administrators:
You may login to edit your site via the Admin link on your web site menu. You may also use the general web administrator login page at www.eteamz.com/admin2.
Note: To login an Admin area, you need to have an existing web site or be assigned Admin access by a web site administrator. If you wish to create a site, visit www.eteamz.com/company/sites.

General Members:
There is no general login for eteamz members. You will be prompted to login only when necessary. If you are visiting an eteamz Team, League, Organization, Personal or General web site, you will be prompted to login to any "members only" pages. You may be denied immediate access to the site and will receive an email stating if you are approved. This will depend on the security settings the web site administrator (typically the coach or organization director) set previously for the specific site.

You may need to change your privacy settings or delete specific Cookies. If you do not have Cookies enabled, please check your web browser help settings on how to enable Cookies. If you use a Cookie-defeating tool (AdSubtract, CookieCrusher, some firewalls, etc.), you'll need to disable it while you access eteamz.

You may change your username when logged into eteamz web sites or message boards.

• Click the "edit profile" link in the upper right of eteamz web sites or upper left of eteamz message boards. The link will display next to your nickname. You will be directed to a page displaying your current profile.
• Click the "Edit Profile" link in the upper right of the page to make changes.
• Click the "Security" tab at the top of the following page to change your username, password and/or create a security question, which will allow you to obtain your username/password online if you should lose it.
• After making any updates, you will be required to enter your eteamz password at the bottom of the form and click the "Update" button. When finished, you may go back to browsing eteamz.

Any section that requires you to login will have a "Change Your Password" link just below the login form. (https://www.eteamz.com/login/forgot.cfm)

Click here to receive your username and password via email.

Note: Your profile can be viewed from messages you post on any message board on eteamz.com.
You may change your nickname, email address and other account information when logged into eteamz web sites or message boards.

• Click the "edit profile" link in the upper right of eteamz web sites or upper left of eteamz message boards. The link will display next to your nickname. You will be directed to a page displaying your current profile.
• Click the "Click Here to Edit Profile" link in the upper right of the page.
• The first section you'll see, "Member Profile", is an area to adjust your nickname and profile settings, which are displayed via the "View Profile" link on message boards.
• Click the "Member Info" tab to adjust your name, email address, or birthday.
• Click the "Mail Prefs" tab to sign up for specific eteamz mailings (Newsletters, Sport Tips).
• Click the "Security" tab to change your username, password and/or create a security question, which will allow you to obtain your username/password online if you should lose it.
• Click the "Message Center" tab to send a message to eteamz Support or to privately contact other eteamz members.

Note: After making any updates, you will be required to enter your eteamz password at the bottom of the form and click the "Update" button. When finished, you may go back to browsing eteamz.

Go to the homepage of your site.
Click the Admin link located on the menu.
Enter your username and password on the login form that displays.
You will be taken to the editing section of your website.
Click the menu folders on the left to access a specific section.
Note: When you first log in to the Admin, be sure to check out the very useful Web Site Help section (right side of page).

You may need to clear your Temporary Internet Files, or Cache, after making changes in the Admin or when certain items are not displaying on the site as before. Please refer to your browser's Tools or Help sections for instructions.

If you're the current head webmaster, you may assign a new Head Webmaster within the People/Member Access section of your web site Admin. If the person you wish to make Head Webmaster is not a current Webmaster or Assistant Webmaster, you will need to change their access level. If this person is not yet a member of your site, you may invite them as member of your site and then set their access level to Webmaster or Assistant Webmaster.

Note: New members must confirm their account before you can make the change. Their status will show as Invited within your Member section until they have confirmed.

If the current head webmaster is no longer associated with the organization, we will need a typed explanation from the organization requesting a change in head webmaster. A letter from the organization president is preferred. Please include the site address along with the name and email of the person to be in charge. We will review and transfer the site if approved.

Please fax the document to 858-408-2800, ATTN: eteamz Web Site Transfer Requests.

For security purposes, we will need to verify your account information prior to deleting your site:

• Site address (www.eteamz.com/yoursitename)
• Team/League name
• Head Webmaster's username and password
• Email address used to register the site
• Reason for removing the site

Once we receive and verify this information, we will be more than happy to process your request. Please use "REMOVE SITE" as the subject of your message.

Please send us the site address and any other information about the inappropriate content you can find. We will then investigate the site and make the appropriate decision.

Inappropriate sites may be associated with one of the issues mentioned below. This information is included in our User Agreement, located at http://www.eteamz.com/company/agreement.

No. Transferring to another site type is not possible. Each web site type has a unique template and platform. You must create a brand new site if you need another site type.

1. Go to My Site Design/Listing to make changes to your site and contact information.
2. Click the Update Listing button to save changes.

Note: The Team, League or Org name is the name used in the eteamz site finder.

You may list your site in more than one state or organization within the Admin Listing folder.

Click on a sport in the All Sports window. The sport will now be highlighted in dark blue. Click on the arrow in-between the two sections to move your sport to the Selected Sports window. Click the "Update Listing" button at the bottom of the form to update (then the Organzations option will appear).

Use the Organizations drop down window (just above the "Address Info" area) to choose an organization for your site. If necessary, you may choose "no organization affiliation" from the top of the list. NOT ALL sports will have organizations affiliated with them. So, this option may not display for you.

You may also choose more than one organization. You must click the "Update Listing" button before adding another organization.

Your site will be listed under the designated organization category within the eteamz site finder. This will usually take 24 hours to update.

This FAQ applies to eteamz PLUS sites only.

• Go to My Site Design/Web Address to make changes to your eteamz URL (www.eteamz.com/_____).
• For custom web addresses, go to My Account/PLUS and click on the Account folder.

Note: Due to the amount of sites being hosted at eteamz, we cannot forward an old web address to a new one. If you wish to change your web address, be sure that all of your members know about the change.

Visit your My Account/PLUS folder to purchase a custom domain. Select an available domain name, click Yes and Continue to Billing. It may take 24 hours for your domain to register.

Visit your My Account/PLUS folder to purchase more storage for your site.

eteamz PLUS is a subscription based service which offers all the tools and features you need to manage your Web site the way YOU want. Remove annoying banner or pop-up ads, choose to display your own advertising, email a group of people, access priority customer support, add more storage space and much more.

Joining eteamz PLUS will ensure you have the specific site and services you need to stay in the game. We've worked hard to offer you these new benefits and will continue to bring you more great PLUS features in the future.

No. If you're not interested, you may keep your current site. You will continue to enjoy all the current eteamz features and will be able to upgrade to PLUS at any time.

For Team sites, tax included:

PLUS - Annually $53.95, Monthly $10.95. Save 59% when you purchase annually!
Advertising Option - Annually $69.95, Monthly $12.95. Save 55% when you purchase annually!
Custom Domains - Annually $14.95, Monthly $1.25
5GB Disk Space Upgrade - Annually $19.95, Monthly $3.95. Save 58% when you purchase annually!
Domain Privacy - Annually $9.95

For League sites, tax included:

PLUS - Annually $99.95, Monthly $13.95. Save 40% when you purchase annually!
Advertising Option - Annually $109.95, Monthly $15.95. Save 43% when you purchase annually!
Custom Domains - Annually $14.95, Monthly $1.25
5GB Disk Space Upgrade - Annually $19.95, Monthly $3.95. Save 58% when you purchase annually!
Domain Privacy - Annually $9.95

For Organizational sites, tax included:

PLUS - Annually $186.95, Monthly $28.95. Save 46% when you purchase annually!
Advertising Option - Annually $299.95, Monthly $41.95. Save 40% when you purchase annually!
Custom Domains - Annually $14.95, Monthly $1.25
5GB Disk Space Upgrade - Annually $19.95, Monthly $3.95. Save 58% when you purchase annually!
Domain Privacy - Annually $9.95

It takes a significant amount of resources to maintain a Web site the size and complexity of eteamz. To help us continue to be the best online destination for team sports, we require that you pay a fee for our enhanced services.

We have made every effort to provide eteamz PLUS at an affordable rate to all members. You will have the option to pay month-to-month or in one flat yearly fee via a secure credit card transaction.

At no extra cost, eteamz PLUS members will have access to any features added in the future. If you choose not to upgrade your site at this time, you may add eteamz PLUS anytime in the future by clicking on the "PLUS" folder in your Admin.

We hope you choose to sign up and obtain all the great benefits from eteamz PLUS.

PLUS members pay us for enhanced Web site services. Part of this service is priority customer support. Therefore, their issues automatically go to the top of our list.

We care very much about all our users and will make every effort to keep non-paying members happy with our services. We simply ask for your patience if you have any issues that need our attention. We will ensure you are taken care of as soon as possible.

We will develop and add new features to eteamz PLUS over time. You will be notified within your site Admin when new features have been developed.

You will receive many of these additional features at no extra cost.

We will charge an extra fee (only if you opt in to receive) for features that require the use of outside services and/or require additional hardware on our end.

The eteamz sites are used by people of all ages and the content displayed on any site should be suitable for anyone.

Our user agreement (located at www.eteamz.com/company/agreement) will continue to apply to eteamz PLUS members. Therefore, you are responsible for any material on your site that violates this agreement.

Visa, MasterCard, Discover, and American Express are the accepted forms of payment.

Yes. If you choose to cancel eteamz PLUS, you may keep the basic service. When your billing cycle ends, your site will return to our basic service and all of the enhanced features will be removed.

All sites can purchase additional storage, but only eteamz PLUS members can purchase the Advertising option which allows control of Advertising on sites.

Customers in the US, UK, Australia and Canada can purchase directly through eteamz at this time. If you live in another country and wish to purchase PLUS, please contact Customer Support by visiting http://www.eteamz.com/customersupport.cfm.

In the interest of simplicity and speed in billing subscriptions, we must bill at the U.S. dollar rate. You credit card statement will display your country dollar amount (equivalent to the U.S. dollar rate you were charged).

Yes. The PLUS features will be functional on League and Team sub-sites.

No. The head Webmaster for the League site will have control of advertising on sub-sites.

Upon signing up for a eteamz PLUS account, you will be asked to provide credit card information. Depending on which billing option you choose, your credit card will then be billed automatically on a monthly or annual basis (unless you choose to cancel).

At this time, it is required that you provide credit card information to sign up for an account, as we do not accept alternate billing options. Please be assured that your personal and credit card information are both secure and private as eteamz PLUS uses industry standard SSL (secure socket layers) encryption to safeguard your data during registration.

At this time, we are only able to process sign-up requests using our online form. Please be assured that processing your registration with eteamz PLUS is safe and secure as we use industry standard SSL (secure socket layers) encryption to protect the security and privacy of your information.

At this time, it is required that you provide credit card information to sign up for an eteamz PLUS account. Currently we do not accept alternate billing options.

No. If you use any promotional coupons or choose a special offer (package) when subscribing to the PLUS service, the offer will last 12 months (for Annual based purchases) or 1 month (for Monthly based purchases). You will be billed the regular PLUS price when the annual or monthly subscription renews.

NOTE: Depending on your billing option, your credit card will be billed automatically on a monthly or annual basis unless you choose to cancel your subscription.

You MUST cancel eteamz PLUS within your Admin. You may cancel your eteamz PLUS services at any time within the "Account" section of your Admin PLUS folder. Click the "Full details" link next to "PLUS account info" and then click the "discontinue" link for each PLUS feature you wish to discontinue. The service will run until the original renewal date and then be removed.

The following restrictions apply:

Cancellation of monthly packages:
If you cancel a monthly package, you are not charged a cancellation fee. However, please note that monthly packages are billed immediately, so your prepaid monthly membership fee will NOT be refunded upon cancellation.

Cancellation of yearly packages:
If you cancel a yearly package, you are not charged a cancellation fee. However, please note that yearly packages are billed immediately, so your prepaid annual membership fee will NOT be refunded upon cancellation.

Cancellation of upgrades:
You may cancel service upgrades at any time, but you will NOT be refunded any remaining portion of the pre-paid fees when you cancel such upgrades.

You MUST cancel eteamz PLUS within your Admin. You may cancel your eteamz PLUS services at any time within the "Account" section of your Admin PLUS folder. Click the "Full details" link next to "PLUS account info" and then click the "discontinue" link for each PLUS feature you wish to discontinue. The service will run until the original renewal date and then be removed.

You can change your eteamz PLUS package at any time. You are also free to add or remove upgrades, such as additional Web storage space, whenever you wish. Click here to review restrictions.

To change your package:

1. Login to your eteamz site Admin.
2. Open the PLUS folder and click the "Account" section (the Current Services window will open).
3. Choose to "Buy Disk Space" or "Buy Ad Package" (if you did not do so previously).
4. If you already purchased more space or the advertising package, click the "Edit" button next to the option you wish to change within the Current Services page (a page will display describing the specific service).
5. Make appropriate changes using the buttons below the service description.

eteamz PLUS is a fully integrated offering; we are not able to remove any portion of our basic packages in order to reduce subscription fees.

1. Login to your eteamz site Admin.
2. Open the PLUS folder and click the "Account" section (the Current Services page will display).
3. Click the "Update Your Account Information" link (you're current information will display).
4. Click the "Edit Information" button.
5. Make appropriate changes and click the "Update Information" button to save.
6. A new page will appear confirming receipt of your changes.

To upgrade your base package, or to select additional upgrades (such as storage capacity, bandwidth or additional mailboxes):

1. Login to your eteamz site Admin.
2. Open the PLUS folder and click "Account" section (the Current Services page will display).
3. Choose to "Get More Disk Space" or "Get The Advertising Package" (if you did not do so previously).
4. If you already purchased more space or the advertising package, click the "Edit" button next to the option you wish to change within the Current Services page (a page will display describing the specific service).
5. Make appropriate changes using the buttons on the Service Description page.

Your upgrade will be activated immediately and charges will be prorated. *If you are paying for your basic package on an annual basis and you decide to upgrade your account, you will be charged an annual fee for the upgrades on the day that you select them. Thereafter, you will continue to be charged annually for the upgrades on the anniversary of the day you selected them. This will be a separate charge from your annual basic package charge.

If you increase your allowance, the change takes effect immediately. If you decrease your allowance, the change occurs on your next billing date.

Note: When decreasing the amount extra storage, you will be required to remove as many files as needed to come within the storage requirement of the lower package.

1. Login to your eteamz site Admin.
2. Open the PLUS folder and click the "Account" section (the Current Services page will display).
3. Click the "Update Your Account Information" link (you're current information will display).
4. Click the "Edit Information" button.
5. Make appropriate changes and click the "Update Information" button to save.
6. A new page will appear confirming receipt of your changes.

Unfortunately, we can't change billing dates at this time, so remember to sign up on a date that suits you best. If your current billing schedule is not convenient for you, you may want to consider canceling your subscription and rejoining on a different date.

If you are paying for your basic package on an annual basis and you decide to upgrade your account, you will be charged an annual fee for the upgrades on the day that you select them. Thereafter, you will continue to be charged annually for the upgrades on the anniversary of the day you selected them. This will be a separate charge from your annual basic package charge.

For your convenience, we accept Visa, Master Card, Discover, and American Express.

You may change the main menu item names in the My Site Design/Labels section. Remember to click the "Update" button after making changes.

This FAQ applies to eteamz PLUS sites only.

You may add new menu items to the site within the Admin My Site News folder. The My Site News folder allows you to add news and information items to the news/info pages and home page of your site.

Click the "Add/Edit News Categories" link (upper right of main news form) to add news/information categories. This feature is used to separate your news/information entries. If you have already added categories, use the "Select Category" drop down window (top right) to access the appropriate category when entering news/info items.

You may remove main menu items you do not need in the My Site Design/Page Access section. Use the drop down windows located next to each menu section and choose "closed". The "closed" sections will not appear on the main site, but will remain listed within the Admin.

You may remove new pages/news categories you added (eteamz PLUS sites) in the Website Pages/Add a New Page section.

You may remove the Donations tab in the Fundraising and Store/Donations folder.

This FAQ applies to eteamz PLUS sites only.

You may rearrange the order of your menu items (including news categories) within the Page Ordering section of your Admin Site Appearance folder.

• Go to the homepage of your site.
• Click the Admin link located on the menu.
• Enter your username and password on the login form that displays.
• You will be taken to the editing section of your website.
• Click the menu folders on the left to access a specific section.

Note: When you first log in to the Admin, be sure to check out the very useful Web Site Help section (right side of page).

You may need to clear your Temporary Internet Files, or Cache, after making changes in the Admin or when certain items are not displaying on the site as before. Please see your browsers help section for steps to clear your cache.

eteamz has partnered with OpenSRS to offer custom domain sites. You can purchase a custom website address directly thorough eteamz in your Account/PLUS section. For more information please see the Registration Terms of Service (also in your Account/PLUS folder). After you purchase a domain, it may take 24 hours to take effect.

NOTE: If you purchased a custom web address/domain from eteamz prior to February 2010, and you require assistance regarding your domain, please visit www.hover.com. Otherwise, feel free to contact eteamz support.

You can control advertisements on your team's site by purchasing the Ad Option. You can remove eteamz advertising banners or upload your own ads for display on the site. Use this tool to advertise local sponsors or to sell ad space to sponsors. Purchase the ad option in your My Account/PLUS folder.

For this demonstration, we will be pretending to send an email message to eteamz, using a sample email address. On your eteamz site, your viewer will click on the words "Contact Us".

Two decisions - before you begin, you will need to know:

1. Where is the email message going to be sent? (sample@eteamz.com)
2. What will the text say to send them there? ("Contact Us")

Note: You can have the words "Contact Us" stand alone, or you could incorporate them into a sentence.

Stand Alone:

• Type the opening tag. <a href="mailto:">
• Add the closing tag. </a>
• Insert the email address between the colon and <a href="mailto:sample@eteamz.com"> the second quotation mark.
• Insert the words ("Contact Us") that your viewer will click on to send the message to eteamz BETWEEN the opening and closing tags. This is the finished code as you would enter it: <a href="mailto:sample@eteamz.com">Contact Us</a>

Displays as: Contact Us

In a Sentence - to incorporate "Contact Us" in a sentence, it would be entered like this:

If you would like to also have a free sports site, <a href="mailto:theteam@eteamz.com">contact Us</a> for more information.

Displays as: If you would like to also have a sports site, Contact Us for more information.

Viewer Clicks - When your viewer clicks on contact eteamz in either of these two examples, their email program will open with an email window that is already addressed to eteamz.

Your Choice - The variable in both examples are the words that your viewer will click on to open the email window. They can be anything that you would like. For instance, in the above demonstration, instead of "Contact Us", you could use "email eteamz", or "Say hello to eteamz".

For this demonstration, we will be sending your viewer to ESPN, using their main web site URL. On your eteamz site, your viewer will click on the words "Visit ESPN".

Two decisions - before you begin, you will need to know:

1. What web page will you be sending someone to see? (http://www.espn.com)
2. What will the text say to send them there? ("Visit ESPN")

Note: You can have the words "Visit ESPN" stand alone, or you could incorporate them into a sentence.

Stand Alone:

• Type the opening tag. <a href=" ">
• Add the closing tag. </a>
• Insert the web site URL address between the first and second set of quotation marks. <a href="http://www.eteamz.com">
• Insert the words (Visit ESPN) that your viewer will click on to be sent to the ESPN home page BETWEEN the opening and closing tags. This is the finished code as you would enter it: <a href="http://www.espn.com">Visit ESPN</a>

Displays as: Visit ESPN

In a Sentence:

To incorporate "visit ESPN" in a sentence, it would be entered like this: Get the latest sports scores, please <a href="http://www.espn.com">visit ESPN</a>.

Displays as: Get the latest sports scores, please visit ESPN.

Shortcut Web Link Information

• As the ESPN web site resides on a different server than the page to which you will be applying these links, you need to use the entire URL for ESPN, as we have done above.
• However, because all of the eteamz sites are on the same server, (including your site and the eteamz main web site itself) any link to a page on the main eteamz site or any of your pages can be done with a slightly different, shorter, opening tag.
• For example, if your site is called the "wildcats", your home page URL would be: http://www.eteamz.com/wildcats/
• If, on your homepage, you want to create a link to your "News" page, the opening tag would merely be: <a href="/wildcats/news">News</a>
• Compare it to the eteamz opening tag above to see the difference. Remember that ONLY the opening tag is different; the closing tag and the link text remain exactly the same.

Displays as: News (we used the general eteamz news page)

To create a link using an image (instead of text) put the HTML email or web link code around your image code.

• Type email or web link code. Then place image code between the opening and ending tags. The image code is: <img src="" border="0">
• Insert the image location (URL) between the first and second quotation marks within image code.
• This is the finished code as you would enter it: <a href="http://www.eteamz.com/company/sites"><img src="http://www.eteamz.com/z/images/home/webpages5.gif" border="0"></a>

PLUS members can purchase the Advertising Option for as low as $5.83/mo. The Advertising Option removes banner and pop-up advertising from the site and allows you to add your own, or just turn the ads off altogether.

PLUS sites with the new customizable templates have access to the Tournament Brackets tool on eteamz. To upgrade to PLUS, please visit your My Account/PLUS folder. To upgrade to a new template, go to your Site Appearance>Site Templates folder and select a new template. Once upgraded, Tournament Brackets can be found under Website Pages in your site admin tool.

When a tournament is published to your site, a News Article is automatically created. To delete the tournament bracket from your site, go to Website Pages>My Site News section. Select the correct News Category, locate the correct news article and click the delete icon next to the news article.

The tournament brackets are sometimes misaligned in Internet Explorer 6. eteamz does not support IE6 - we recommend upgrading your Internet Explorer to a newer version or using Firefox to view your tournament brackets.

When adding a member, double check to ensure the email address is not in use by another eteamz member (parent, child, etc.). Each member must have a unique email address. Each member on your site is tied to the eteamz database. An eteamz account is created if they have not previously set up a user account.

We implement this restriction for security reasons. We do not want random people creating user accounts under another person's email address.

Site Administrators can set up team registration and collect fees (powered by active.com) from the People/Online Registration section

SmartMessage Center from eteamz is a whole new way to communicate with everyone on your team, including players, parents, coaches, league officials, fans and more. It is free and easy to use and built right into your eteamz web site(s). With SmartMessage Center, you can avoid the dreaded "reply all" that causes a blizzard of emails going back and forth between you and the rest of your team.

SmartMessage Center makes all of your team communication much easier and faster, saving you time and making you and your whole team more efficient. It also helps to keep your teams and team parents more engaged with timely content and important team information.

With SmartMessage Center you can avoid:

• Searching through your inbox to find replies from everyone who responded
• Tracking who replied and who didn't
• Getting replies to your question sent in different formats
• Having to cut and paste answers into a Word document or Excel spreadsheet to aggregate them
• Getting replies that don't actually answer your question
• Annoying "reply to all" messages that disrupt the group and clutter your inbox
• Fumbling through your mailbox archives to find old information
• Not being able to share answers with the group or save them for the future

Yes! Anyone visiting or managing an eteamz hosted team website can use SmartMessage at no additional cost. In the future, new advanced services may be offered as premium feature, but today SmartMessage Center is completely free to use!

Just visit your team website and click on the "Team Messages" link. If you are on the team site, it should be near the top of the left navigation. If you are an admin for your team site, you can go to "Message Center" and then "Team Messages". Just click on "New SmartMessage" and off you go!

SmartMessage Center on eteamz requires a Windows PC or Mac, running Internet Explorer v6.0 or greater or the latest versions of Firefox or Safari. Your browser must also have cookies turned on. A high speed internet connection is recommended. Other computer browser types and mobile browsers may work, but are currently not fully supported.

Absolutely. SmartMessage Center relies on the same login and password that you already use for your eteamz membership. Your personal information is protected and you are in complete control over who sees your messages and who may share your contact circles. Our software and hosting data centers employ the highest levels of security.

At this time, unfortunately, we would not be able to recover it. SmartMessages are like email messages or other files in that, after you confirm your desire to delete them, we honor that request and they are no longer in our system.

eteamz has partnered with CircleUp, a leading provider group communications and messaging, to bring the full suite of SmartMessage services to all of our eteamz users. For more information on CircleUp, visit their web site: http://www.circleup.com.

Yes! SmartMessage Center is also great for communicating with volunteers, parent/teacher groups, associations, family members and many other groups.

Just go to the "My Account" tab within SmartMessage Center and go to the "Channels" sub-menu to link all of your other email, IM or social networks. Or, you may also visit CircleUp.com and send and receive SmartMessages and communicate with all of your other groups. At CircleUp.com, just click on "Login", then "Login using eteamz" and enter your eteamz login and password.

Any Windows PC or Mac computer using most common browsers with Adobe Flash version 9.0 or greater should be able to play all of our SmartMessage help videos.
Click Here to install the latest version of Adobe Flash.

Please visit our eteamz support page for contact options.

All sub-site links can be removed with one simple change in settings. In your Admin Center, go to the "Page" sub-folder within the "Access" folder. In the row for "Group Messages" select the dropdown option "Closed including sub-sites". Then, click "Update Page Access". This will remove your links from all of the sub-sites within your group.

Using SmartMessage does not require you to set up a new account. You may just login to your eteamz site using your eteamz login and password.

To use SmartMessage, after logging into your team site our team admin site:

• If you are an eteamz site member, just click on either "Team Messages" or "Group Messages"
• If you are an eteamz site admin, click on "Message Center" and then click on "Team Messages" or "Group Messages"

Yes. All of your SmartMessage recipients may respond without having an account with eteamz. However, they do need to set up an account in order to send SmartMessages or to upload their photo.

Photos that are larger than 170x180 pixels will be resized automatically to fit. However, the source image must be smaller than 1MB in size before uploading it.

SmartMessage can send messages to email, instant messaging, and social networking addresses. The Channels page allows you to link to your accounts on these services so that you may send SmartMessage to email addresses which reside there. You may also "de-link" any of these services or change the account login information for each service using this page.

Your eteamz account and email addresses (from team rosters, etc) will already be pre-linked on this page so that you can access all of your team email addresses and start sending

To link to other non-eteamz services:

• Select the "Add" links below to make your accounts and addresses available to SmartMessage.
• Once you "link" an account, that service will remain "authoritative" for those addresses, so you won't need to update them within SmartMessage. They will be updated automatically via the source accounts and services and become available to you within SmartMessage.

If you or your team or league had previously loaded email addresses and rosters into your eteamz site and address books, these addresses will automatically be available for you to use within SmartMessage. You won't have to reload them again.

For eteamz roster contacts, your team admin (the person or people who manages the team's eteamz web site) and use the "People" and "Roster" sections of the admin screen while logged into his/her eteamz admin account. Changes made to the team roster will automatically be reflected within SmartMessage Center. (note, it make take time, in some cases, for the changes to take effect)

For contacts coming coming from other source services and networks, such as AIM, Yahoo! IM or Facebook, you can go to your account at each service, make any changes to email addresses or contacts, and these changes will be reflected in SmartMessage Center.

For contacts that you have added via the SmartMessage Composer, you will need to go to CircleUp.com, log-in using your eteamz log in and password, and then go to "My Account" and then "Contacts". Here you can make changes to email addresses that you've added manually via the SmartMessage Composer. Note that you may not make changes to addresses added via eteamz rosters or other services using this page. Very soon, you will be able to make changes to these addresses right within your eteamz SmartMessage Center.

While composing a message, you may enter any new contact email addresses by clicking on the "Add Contacts" button. You then may type in or copy and paste addresses or click on the "add contacts from address books" to access addresses from Outlook, Yahoo!, etc.

No. We take your team contact information very seriously and you and your users will not receive unsolicited email as a result of using the SmartMessage Center.

This feature will be coming very soon to SmartMessage Center, so please check back.

Sending SmartMessages is easy and we have provided lots of pre-formatted templates for many of the most common messages you'll send to your team throughout the season.

Within the SmartMessage Center, if you click on the "SmartMessage" orange button or if you click on the "Templates" tab you will be presented with a series of message templates which are the most commonly types of messages used by eteamz coaches in communicating with teams. You may either choose one of these templates, or, if you click on the SmartMessage button, you may choose to "Skip Templates" and create your own format for your message.

Templates are the most common types of messages that eteamz members will want to send to their teams. By selecting a template such as "Select Your Uniform Sizes", your SmartMessage Message Composer will be pre-formatted with a subject line, a message body, in some cases, enclosures, and then a pre-selected type of response that the recipients will see. While templates pre-populate all these areas, it's very easy to modify or change any one of these areas with your own custom subject line, message, etc.

This is a small and easy to fill-in window that allows you to send messages to your team members. It's similar to a window for sending emails that you'd find in email software or web sites, but it allows you to do so much more. You can add your recipients in the "To" line, type your subject line, message, add enclosures, and determine what types of responses you'd like to get from your team using various response types. You may also add an enclosure or link and determine who may see the summary or full results of your responses.

While in the message composer, simply click on the "To:" button. You will then see a address tree or directory. To expand or contract the various parts of the directory, just click on the "plus" or "minus" signs. Here you will see your eteamz member email addresses across various leagues and teams, and types of addresses (coaches, players, parents, etc). If you have linked any other outside services or networks, such as Yahoo! IM or AIM, you will also see those here.

You may select an entire part of the address directory by clicking on the box next to it, or you may select individual addresses by placing a check in the box next to each address.

Here, you may also click on the "Add Contacts" button to add new email addresses. You may then enter email addresses or click on "add contacts from you address book" to pull in emails from Outlook, Yahoo! Mail, Gmail or AOL Mail. Once finished you can also select which group within the address directory/tree that you'd like these new emails to belong to (or leave blank).

When finished, click on "save" and then "Ok" and your groups and addresses will be displayed in the "To:" addressing field.

Response formats allow you to determine how information is sent, structured and collected from your team. For example, if you just want to send an announcement to your team and do not need to collect information from them, you would choose the "Announcement" response format (the one with the red megaphone symbol). All of the response formats will also allow your respondents to enter open-ended "comments".

Choices: Provide choice options for your respondents to evaluate and select, such as choosing a team MVP, team name, location for the team dinner, etc. For each choice, you may also add an enclosure, which could be graphics of uniform designs or links to maps for each possible team dinner location. The choices are presented as radio buttons and, thus, respondents may select only one choice. In the future, multiple choice options may be made available.

Announcements: Use this when you only need to communicate information or send files, but don't need responses back (other than comments).

Suggestions: Collect open-ended suggestions or responses, such as collecting the best photos from the season or suggested places to hold the team dinner. Respondents can respond and/or upload any number of files that you specify by choosing the number of suggestion fields.

Rows and Columns: This format enables you to collect information using a grid and is perfect for signing up volunteers to bring food items for the bake sale or for collecting uniform sizes, etc.

Rating: Your respondents can rate various options by assigning a "Thumbs down" or anywhere from one to five "thumbs up". An average of the ratings across all users for each item is tabulated on the results page to show which choices are most and least popular.

Ranking: Similar to the Choices and Rating formats, this collecting input on a list of discreet choices. However, this one forces respondents to rank the options in order of preference.

Yes or No: Just as the name implies, you collect yes or no responses to a message or question. This is good for fast responses on practice or game or other event attendance.

Contact Info: Collect all the up-to-date contact information for each of the players on your team. You may select which types of contact information you would like to collect.

In addition to the response format sections of your message, you may also direct your team to the "Comments" section(s) to collect multiple pieces of information. In the future, we may also offer the ability to have multiple response types per SmartMessage.

When composing messages using the Message Composer, clicking on the "Privacy" link will allow you to change who may see the summary or detailed results of your message.

As the sender, you are always able to see all responses, comments and response detail.

You then may also choose to share results with just the message "Recipients", or with "Anyone" who might visit your results page. If you check the "Summary" box, only a summary tabulation of all responses is viewable. If you check the "Responses" box, all details of the results, including any comments made by respondents and each individual response is viewable.

Using the buttons at the bottom of the Composer, you may:

• "Save" your message as a draft, which will be available for you in your "Sent" tab within the SmartMessage Center. You may come back to finish your message and send or delete later.
• "Test it" which will send a test version of your message ONLY to you at your email address that is on file for you in your eteamz account. This allows you to see what your respondents will see when receiving your SmartMessage. You may then make and changes, save again as draft and/or send your message.
• "Send" your message. This will immediately send your message to everyone on your "To:" list.

You may send a test to yourself using the "test it" button in the SmartMessage Composer which will send the message only to you. From there, you will see what your recipients will experience.

Test messages and live messages should arrive to you within just a few moments. Occasionally there may be a delay, either with your Internet Service Provider or company mail servers or, although it should be rare, messages may be moved by your email software or servers into a "Junk Mail" folder. Check these folders and/or have your team member(s) check these folders. Be sure to mark your received SmartMessage emails as "not SPAM" or "not junk mail" and/or add the SmartMessage "from" address to your "safe senders" list. If you or your recipients still have not received a SmartMessage, you may return to the Sent folder, click on the SmartMessage to open the Results page, and then check the box under the "resend" button and click "resend."

Yes, you may re-send SmartMessages to members who have not already responded to a message. In the SmartMessage results page, in the "Not Yet Replied" tab, there are check boxes under the "Resend" button. Simply click the boxes next to messages that you'd like to resend to and then click on the "Resend" button at the top.

While in your Inbox or Sent box views, to delete individual messages, click on the small triangle icon to the far left of each message and select "Delete". You may also open each message, and click on the small "trash can" icon in the top, middle of the results page.

Just as you may not cancel or edit emails once they have been sent, you currently are not able to cancel or edit messages after they have been sent. You may, however, add a Comment to a SmartMessage Results page.

These features are currently not available but may be available in future releases.

Yes, your recipients do not have to be registered either with either eteamz or CircleUp. In order to send SmartMessages, eteamz site admins will need to add these users to their site Roster.

Go to your "Sent" tab within the SmartMessage Center. Open the SmartMessage to view the Results page. Here, towards the bottom of the page there are tabs showing "Responses" and "Not Yet Replied."

From the Results page, click on the "add people" button and add contacts as you would if you were composing an original message.

On the Results page, click on the "post comment" button. Any comments posted here will be available for members authorized to view the Results page.

Check to be sure that your Roster File on eteamz contains a valid, current email address for you and that this email is where you want your SmartMessages sent. Be sure to also check your "Junk Mail" or SPAM folders to be sure that your email filtering programs have not misfiled the emails. If they have, be sure to add the source of these messages to your Safe Senders list.

The privacy setting allows the author of a SmartMessage to determine who can see the results of the SmartMessage and whether they can see all of the responses or just the summary.

Currently, you may only upload one attachment or add one web link to a field or a message at a time. In the future, we may add the ability to upload more than one attachment per SmartMessage or entry field.

You can go right back to your email inbox and open the SmartMessage again by clicking on the link. Your previous response will be there and you can edit it, change it or add to it and click Reply. Also, you can visit your SmartMessage Center inbox on your eteamz web site and make the change there also. Either way, the info will automatically be updated on the Result page.

The best way for additional users to be added to a SmartMessage is for you or the sender to return to the corresponding SmartMessage Results page, and click on the "add people" button which is in the center of the page.

In the future, SmartMessage Center will offer support for sending and responding to SmartMessages on mobile devices using SMS. Currently, while you may be able to perform some or all SmartMessage functions on your mobile device, these devices are not currently supported.

After receiving a SmartMessage, be sure to add the "Reply to" email address to the "safe sender's list" within your email package or service. When sending SmartMessages, try to avoid all CAPS, and words like FREE and other marketing or "spammy" words as these may tend to trigger SPAM prevention programs which might mark your SmartMessage as Junk Mail.

If you are the sender of the SmartMessage, go to the "Sent" tab within your SmartMessage Center. Then, just click on a message and you will be taken to the Results Page for that message.

If you have received and already responded to the SmartMessage, you may go to the "Inbox" tab within SmartMessage Center and then open the message for which you would like to review the results.

The sender of the SmartMessage may have set the privacy settings so that others may only view a "summary" of the response data.

This is a summary of the activity for a given SmartMessage. "Total" refers to the total number of recipients of the message. "Direct" shows a fraction in which the top number is the number of direct recipients who have responded and the bottom number is the number of direct recipients who have been sent the message. "Relayed" refers to the number of responses and sends for people who were sent the SmartMessage after it had already been sent the first time.

On the Results page in the top right corner there is an area called "Output Options", you may export the results to Excel, print them or save them as an Adobe PDF file.

Assuming that the privacy settings of the SmartMessage allow all users to see the results, you may copy and paste the web address (also known as "URL") in the web address portion of your browser and then email this URL or send it via Instant Message to the person for whom you'd like to share the results.

This feature will be available very soon, so please check back again.

If you are already logged into the eteamz message boards, the top bar (upper left of page) will display "Welcome, Your Nickname". Otherwise it will read login. Click on login to complete the eteamz login procedure and be automatically returned to the message board you were viewing.
Note: If you have not already verified your email address, a window will pop up requiring you to verify. You will only need to do this one time.

How to Post a Message
Now logged in, you're ready to post messages on the boards. To post a new message, click on Post New Topic at the top of the message board.

How to Reply to a Message
When viewing any message that you would like to reply to, simply click on Reply to this Message at the top of the message.

How to Edit or Delete a Message
When viewing your message, click the edit or delete icon.

Collapsed vs. Expanded
In the upper right corner of each message board you view, there will be two options, Collapsed and Expanded. When viewing messages on the message board, if you choose to view them in the Collapsed mode you will only see the top-level posts. To view the replies to these messages, then, you would have to click on each message to display the replies. Expanded mode, on the other hand, will display all posts and all replies to posts on the same page.

Flat vs. Threaded
In the upper right corner of each individual message, there will be two options, Flat and Threaded. Reading the posts in Flat mode will display the message you are reading as well as all replies to that message. Displaying a message in Threaded mode will display only the message that you chose, but will list all of the messages in that thread underneath the message.

Updating Your Nickname and Profile Information
A feature of the boards includes removing the ability to post anonymous threads to the boards. Your eteamz nickname and profile will be attached to each message. To change your nickname and profile, simply click the edit profile link on the top bar of the message board page (top left, next to your nickname). Your profile page will display allowing you to change your nickname and other Member Profile information.

Cookies
Whenever Cookies are removed from your computer, the message boards will go back to default settings. Therefore, previously read messages will show as unread. Click here to read more about Cookies.

Red "triangles" on Message Folders -
There will be a red "triangle" on message folders that you have never viewed. Folders without red "triangles" are messages that you have previously viewed.

View Previous/Next Pages
To view other pages, you may use the page bar, located at the bottom of the message board. You may click the number of the page you wish to view, allowing you to quickly skip from one page to another.

Searching Previously Posted Messages
To search for previously discussed topics, click the search link in the top bar of the message board (upper right of page). A form will display where you can enter and choose search details.

Navigating to Other Board Categories and Viewing Threads
To switch categories in sections with multiple message boards, you may use the "Jump to Board" drop down window, located in the bottom right of the page. To change the number of threads you may view on one page, use the "Threads per page" drop down window, located in the lower right of the page (on the same line as the page bar).

Views and Replies
Next to each message on the boards, eteamz tracks the number of times a person has looked at a particular post. This is tracked as the number of Views. Similarly, when in Collapsed mode, the Replies column lets you know how many additional messages are attached to that message in the tread. And, if there is a reply to one of your messages, a image will appear to the right of the replies count.
Note: The times of posts and replies are listed in PST (Pacific Standard Time).

MessageCast is eteamz' broadcast phone message service available to all web site Administrators. Now reaching out to your team, league or group is even easier. Right from your eteamz web site Admin, you can configure groups of your site members, type in your messages and deliver them as telephone calls to everyone you choose...anytime you want.

Need to get a message reliably delivered to your participants fast? Not all of your site members have a valid email address or check email daily? MessageCast is the perfect and fast solution to get your important updates and special announcements delivered to your participants. It's fast and convenient. Messages will be left on any answering system if no one picks up the call. You can even ask a question (i.e. - "Will you be attending the awards banquet?") and have the recipients reply "yes" or "no".

It's all very simple. Pick the people you want to send the message to, make sure you have the proper phone numbers for each, create your message with text, and send it when ready. MessageCast will give you an estimate of your message cost, check to make sure you have the sufficient balance in your account, and then deliver your message immediately.

MessageCast is very affordable. You can get information to your team or league for just $.15 per message*.

*The average message length is 40 seconds. If you send 1 message to 10 people, that counts as ten messages. Call length is not limited and you will be given an estimate before sending each call.

MessageCast is available within every eteamz web site. In your web site Admin is a MessageCast folder. Go to your Admin, create your account, fund the account, and you're ready to go!

MessageCast account balances are good for one year from date of purchase.

Your call balance and links to other account history will be displayed within the MessageCast folder within your web site Admin.

Yes. Funds added to your MessageCast account will apply to all eteamz web sites you administrate. Just click the MessageCast folder in one of your Admin areas to utilize the funds.

Messages can be delivered immediately or scheduled for a later time.

If there is an answering system, your message will be recorded. If an answering system is not available, MessageCast will make another 2 attempts to deliver the message.

Yes. You may view previously sent messages along with delivery reports within the MessageCast folder of your web site Admin. Click on the report image link associated with the message you wish to view.

Message length is unlimited for your convenience.

Yes. MessageCast may not be used for solicitation, commercial, political purposes or for telemarketing type activities.

Currently, MessageCast is only available for our customers in the United States and Canada.

In order to add schedules to your site, you must have entered your teams, locations, and divisions (League sites only). To add divisions, use the Admin Divisions folder (League sites only). To add teams, use the Admin Teams folder. To add locations, use the Admin Locations folder.

After adding this information, go to the Games section of the Admin Schedules folder. You will first need to enter a game schedule by clicking on the "Add Game Schedule" link. This will allow you to name your schedule and choose settings to apply specifically to standings related to the schedule. You may add as many schedules as needed.

Once a schedule has been added:
Select the home team, visiting team, and game location from the drop-down box within the Games section. Select the date, time and location for the game and click the "Add Game" button. The game will be posted and you may continue entering games.

If you have a Team site, the only team listed will be the team your site is based around. You now need to add the teams you will compete against to schedule games.

Use the Admin Teams folder to add teams that you will play against. When you return to the Schedules folder, they will be available in the drop down list for scheduling.

You can add game and practice locations within the Admin Locations folder. When you return to the Schedules folder, they will be available in the drop down list when scheduling games and practices.

To add scores, go to the Scores section of the Admin Schedules folder. You will see a list of all played games. If you have a League site, you will first need to choose a division.

Click on the edit icon located to the right of each game. A form will display where you may enter the score, game summary and even a photo. Once you are done filling out the form, click on the "Update Game" button to update the main site.

This FAQ applies to eteamz PLUS sites only.

Baseball, Softball, Basketball, Hockey, Soccer, Netball and Football web sites have access to enter individual game statistics when entering Scores in the Admin Schedules folder. There will be a PLAYER STATS (Click to add/edit) link next to the team name. Click this link to access the stats form. To enter stats, you must have players entered within the Admin Roster folder.

This FAQ applies to Baseball, Softball, Basketball, Hockey, Soccer, Netball and Football eteamz PLUS sites only.

You may choose to show or hide statistic categories when adding or editing a schedule in your Admin. These options will show on the Edit Schedule page (which includes Schedule Options). To edit a schedule, go to your Games section (under the Admin Schedules folder) and click the Add/Edit Schedules link in the upper right of the page.

The standings will be automatically calculated from the game scores. They will display on the Standings page of your main site. In order to display standings, you must first input your game schedules and then post scores within the Admin Schedules folder.

There is currently no way to add or import standings directly to the site. Although, you may upload and display a file in specific areas of your site. Click here for more info.

You may need adjust your Schedule Options, which adjust how your standings are displayed on the web site.

How to adjust Schedule Options:

• Go to the Games section of your Admin Schedules folder.
• Choose the appropriate schedule (if you have more than one listed).
• In the upper left of the game schedule form you will see a small link with the schedule name (e.g. - Edit Spring).
• Click the link to access the Schedule Options.
• You may now adjust win percentage calculations, point values for wins, losses, ties and shutouts, how standings are sorted, etc.
• Be sure to click the "Update Schedule" button after making changes.

On a League site you can also adjust the standings manually.
How to adjust the Standings Manually:

• Go to the Standings section of your Admin Schedules folder.
• Choose the appropriate Division (if you have more than one listed).
• To sort standings manually, use the up/down arrows next to each team.
• Or, choose the 1st and 2nd sort columns to let eteamz sort the standings automatically.
• Be sure to click the "Save Standings" button after making changes.

Note: If you have a Team site, make sure that you are scheduling the same team that your site is based around. You can check this by looking at the "Team Name" within the Admin Listing folder. This is the team you should be using to schedule your games within the Admin Schedules folder. If you were using another team, you can correct the error by going back through your schedules and updating the games with the correct team.

• Within your site Admin, click the Seasons folder.
• Once within the folder, click the Add Season link (lower left) to assign a date, name and type for the season.
• Click within the Current Season check box and then click the Add Season button.

You may add as many seasons as you need. The season checked as Current Season will be the default season on the site and when editing in the Admin. If you need to update content within seasons that are not current, be sure to choose the appropriate season from the Select Season drop down (upper right of the Schedules, Division, Teams, Roster and Board Admin folders).

Note: It is best to add a new season each time a new season begins for you. This will allow you to keep all previously entered records as well as separate them from new scheduling content.

If you have not removed your past season(s), team, roster, and board information will be available in a new season.

You may reassign your players and teams by using the "Pool" located at the bottom of the Teams and Roster edit forms (teams apply only to League sites). Highlight the team or player to reassign, and proceed to click the "Assign" button at the bottom of the form. The information will be added to the new season form.

Note: You may use a person's profile entered during a previous season by clicking in the "Use profile from last season" check box. This is displayed at the bottom right of the Roster and Board forms.

• Within your site Admin, click the My Site News folder (it may be under a different name if previously changed). You will see a list of News items.
• Using the check boxes next to each News item, select the items you with to Archive.
• Proceed to click the "Archive Checked" button at the bottom of the form. The items will be stored and removed from your main web site pages.

Edit other News categories using the Select Category drop down (upper right of form).

To view archived items, click the Go to News Archive link in the upper left of the News form.

After you have read and made the changes discussed in the Add a New Season FAQ above, you may enter new games. Be sure the correct season is selected from the drop down window (top right of form) within the Admin Games folder.

You can upload images to your site wherever you see a form that includes a button to "Add Image". The Welcome, News, Album, Roster, Links, and Sponsors sections accept images. Both JPEG (.jpg) and GIF (.gif) files may be uploaded.
Click the "Add Image" button on the form. A new form will load which will have a "Browse" button on it. Click this button and your computer will open up a screen that will allow you to access the files on your hard drive. Select a GIF or JPEG image and click to select it. The name of the file should appear on the form.
Click the "Upload" button and your browser will freeze for a moment while the file is uploading to your site. When it is finished, the main form should return with the preview of your image in it. You can now select where to place the image and continue adding or updating the information.
Tip: You may find it useful to add all your image files to the Images section of the Admin Upload folder. Therefore, you will be able to use the Select Existing Image option within the "Add Image" forms.
Note: If you can't find your files when searching on your hard drive, try choosing "All Files" from the drop down next to Files of type: in your file window.

JPEG (.jpg) files and GIF (.gif) files are the only widely supported image format usable on the web. Therefore, these image formats are the only ones accepted by our system.
If you have files in other formats (ART, BMP, TIF, ect.), you should be able to convert them into a web-ready format.

It's not. This is problem related to Internet Explorer for Windows. In most cases, deleting your Temporary Internet Files will resolve the problem.
You can read more about the causes and workarounds in a Microsoft Knowledge Base article. Click here to read the article. http://support.microsoft.com/default.aspx?scid=kb;EN-US;q260650

Many times, when viewing an image from a photo CD or digital camera, you will only be looking at a small version of the true image (and not even know it). This will depend on the quality of the image. Be sure to check your viewing options on the photo editor you're using and set to "view full size" or set to view 100%. This will allow you to adjust the image size (crop and resize) according to the image's true scale before you save and upload to your web site.
Optimizing your image for web use is best, especially when using large and high resolution photos from digital cameras and photo CDs. File size reductions of up to 50% or more are possible, which can considerably decrease web page download times, reduce server load, reduce bandwidth charges and save on disk space.
When saving JPEG and GIF images for your site, be sure to pay attention to the resolution of the image. The resolution of most monitors is 72 dpi (pixels per inch). Even though you can display larger dpi images on some computers, when it is transferred to the web, it will seem to grow relative to this standard resolution. Be sure to size images appropriately and change the resolution to 72 dpi before you upload. Many photo editors, such as Adobe Photoshop, will have a "Save for Web" option. This option will automatically optimize the image for best web viewing.

Before you upload images, be sure you are saving images for web use. Just one improperly saved or corrupt image can cause an entire photo album not to load.
If your photo editor has a "Save for Web" option, be sure to use it. Adobe Photoshop is one editor that offers this feature. You may also use an image optimizer to save appropriately.

You can add images to the banner portion (top of each site page) of the site by selecting or uploading them through the Banner section of the Admin Site Appearance folder. Both JPEG and GIF files may be uploaded.

You can add images to the bottom portion of all site pages by selecting or uploading them through the Logo section of the Admin Site Appearance folder. Both JPEG and GIF files may be uploaded.

You can add images to the background by clicking on the "Upload Background" button within the Color section of the Admin Site Appearance folder. Both JPEG and GIF files may be uploaded.
The image will automatically be tiled to complete the whole background of each site page.

You can upload sounds to your site wherever you see a form that includes a button to "Add Sound". The Welcome, News and Album sections accept sounds. Sound/music files must be in MIDI (.mid), WAV (.wav) or MPEG-3 (.mp3) format.
Click the "Add Sound" button on the form. A new form will load which will have a "Browse" button on it. Click this button and your computer will open up a screen that will allow you to access the files on your hard drive. Select a MIDI, WAV or mp3 file and double-click the file name. The name of the file should appear on the form.
Click the "Upload Sound" button and your browser will freeze for a moment while the file is uploading to your site. When it is finished, the main form should return. You will see the music file listed within the "Sound" section. You can now continue adding or updating the information to the rest of the form.
TIP: You may find it useful to add all your sound files to the Sounds section of the Admin Upload folder. Therefore, you will be able to use the Select Existing Sound option within the "Add Sound" forms.
Note: If you can't find your files when searching on your hard drive, try choosing "All Files" from the drop down next to Files of type: in your file window.

Your best bet when trying to find a music file in the specified .mid or .wav file format is to use a search engine on the Internet. When searching for mp3 files, be sure it is a legal copy that you purchased or you created from your own Audio CD.

There could be many issues why music is not playing. First, check if you see a player icon where the music should be (on your home page, news page, etc.). If there is no player icon or the browser tells you that you are missing a plug-in, you will need to get a plug-in that can play MIDI (.mid), WAV (.wav) and mp3 sounds. Most new browsers come with these plug-ins built in. Even if you already have a plug-in, it is good to reinstall and/or get the latest updates for your music applications. If you can see the player, make sure that your computer has speakers and that the volume is turned up. If you can't hear any other sounds on your computer, you probably won't be able to hear music either.

Check the size of the sound file that you are uploading. Your browser will freeze for a few moments while the sound is uploading. If the sound file is large, it could take a very long time to upload. For optimal speed and performance, we recommend keeping the sounds on your page to about 100KB each. Loading large sound files or adding several sounds to one page will make your site take longer to load.

There is currently no way to carry music from the front page over to other pages due to incompatibilities in the code on some browsers.

Go to your Files & Photos folder and click Videos. Here you can upload up to 5 videos at one time. Video files must be in .avi, .mov, .mpg, .mpg2, .qt, .rm or .wmv file format.

Check the size of the video file that you are uploading. You will need to keep the size of your video file 1MB or smaller (except on PLUS sites). Otherwise, you may experience errors when uploading. Your browser will freeze while the video is uploading and if the video is very large, it could take a very long time to upload. The admin screen will automatically time out after 20 minutes so uploads that take longer than this will not be possible. We will be removing this limitation in our next major upgrade.

You can add files to your site wherever you see an edit form that includes a button to "Add Handout". The Welcome, News and Handouts sections accept various file formats. Important: Please do NOT use special characters ^ ` [ ] { } in the file name (as saved on your computer). The file may not be able to load on your site. It is best to first upload all files to the Files section of the Admin Upload folder. This is the storage area for files. Once uploaded, you will need to add the files to the Admin Handouts section.

Once files are added to Handouts:

• Click the "Add Handout" button on the appropriate edit form (within Welcome or News).
• A new form will load which contains a "Select Category" drop down.
• Choose the appropriate category and proceed to choose the file (handout) from the drop down on the right.
• Click the "Select Handout" button to officially select the file.
• The page will refresh and you will be on the main edit form.
• Proceed to click the "Update" button at the bottom of the form you're working on.

Note: If you can't find your files when searching on your hard drive, try choosing "All Files" from the drop down next to Files of type: in your file window.

We only allow popular file formats to be uploaded to the site. Files need to be downloaded in order to be viewed. A file can only be opened if the viewing computer has the appropriate software and/or application.
Below is the list of approved file types:
.art, .bmp, .class, .csv, .doc, .gif, .html, .htm, .jar, .jpg, .js, .lwp, .mdb, .pdf, .ppt, .psd, .pub, .rtf, .swf, .tif, .txt, .wb3, .wks, .wpd, .wps, .xls .vac
Note: .hyv and .zip files may be uploaded on PLUS sites.
Important: Please do NOT use special characters (, & " - % #) in the file name (as saved on your computer). The file may not be able to load on your site.

We do not support file importing. If necessary, you may cut and paste content from a file into a specific Admin section.

Site Administrators can set up team registration and collect fees (powered by active.com) from the People/Online Registration section