VBC Occoquan: Refund Policy
Refund Policy & What if I miss a class
Refund Policy
All inclement weather updates/cancellations will be posted on the VBC Occoquan home page. The VBC Occoquan does not follow the closing policy of local governments and schools. You may also call the VBC Occoquan at (703)698-5599 for information updates. If you cancel prior to camp, you must give a 14-day written notice to receive a refund. A $35 service charge will be assessed on each camp refund. A $20 charge will be assessed for any request to move or switch camps.
Spring/Summer Camp Refund PolicyIf a camp is cancelled due to inclement weather, the VBC Occoquan will issue a credit in the amount of the cancelled day. That credit may be used for any future VBC camp (summer or winter) or cage rentals for up to one year. No cash refunds will be issued due to weather cancellations or personal reasons. If you cancel prior to camp, you must give a 14-day written notice to receive a refund. A $35 service charge will be assessed on each camp refund. A $20 charge will be assessed for any request to move or switch camps.
Fall and Winter Camp Refund Policy
If a camp is cancelled due to inclement weather, the VBC Occoquan will try to schedule a make up on the next available date. If we are unable to schedule a make up class, a credit in the amount of the cancelled class will be issued. That credit may be used for any VBC camp or cage rentals at the VBC Occoquan Center for up to one year from the date of the cancellation. No cash refunds will be issued due to weather cancellations or personal reasons. If you cancel prior to camp, you must give a 14-day written notice to receive a credit toward a future camp. A $35 service charge will be assessed on each camp refund. A $20 charge will be assessed for any request to move or switch camps.
Lessons and Rentals Refund Policy
You must give a 48 hour notice to receive a refund for a lesson or rental reservation. A $10 service charge will be assessed on all cancellations. The full amount of the lesson or rental will be assessed if the cancellation is made within 48 hours of that lesson or rental.
What if I miss a class? If you miss a class due to personal reasons, we will work with you to find a similar class to make up the missed class. However, we cannot guarantee that space will be available in another class.
