Customer Support  
Uploading Files / Documents
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How and where do I upload files to my site?

You can add files to your site wherever you see an edit form that includes a button to "Add Handout". The Welcome, News and Handouts sections accept various file formats.

Important: Please do NOT use special characters (, & " - % #) in the file name (as saved on your computer). The file may not be able to load on your site.

It is best to first upload all files to the Files section of the Admin Upload folder. This is the storage area for files. Once uploaded, you will need to add the files to the Admin Handouts section.

Click here for more information on using the Handouts section.

Once files are added to Handouts:

  • Click the "Add Handout" button on the appropriate edit form (within Welcome or News).
  • A new form will load which contains a "Select Category" drop down.
  • Choose the appropriate category and proceed to choose the file (handout) from the drop down on the right.
  • Click the "Select Handout" button to officially select the file.
  • The page will refresh and you will be on the main edit form.
  • Proceed to click the "Update" button at the bottom of the form you're working on.
Note: If you don't see a "Browse" button on the Upload form, this means that your browser is not compatible. Try updating to the latest version. Choose from the options below.

AOL
Internet Explorer
Netscape
Safari (for Macintosh OS X and higher)

Note: If you can't find your files when searching on your hard drive, try choosing "All Files" from the drop down next to Files of type: in your file window.

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What type of files can I upload?

We only allow popular file formats to be uploaded to the site. Files need to be downloaded in order to be viewed. A file can only be opened if the viewing computer has the appropriate software and/or application.

Below is the list of approved file types:

.art, .bmp, .class, .csv, .doc, .gif, .html, .htm, .jar, .jpg, .js, .lwp, .mdb, .pdf, .ppt, .psd, .pub, .rtf, .swf, .tif, .txt, .wb3, .wks, .wpd, .wps, .xls .vac

Note: .hyv and .zip files may be uploaded on PLUS sites.

Important: Please do NOT use special characters (, & " - % #) in the file name (as saved on your computer). The file may not be able to load on your site.


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How can I import a file to my site?

We do not support file importing. If necessary, you may cut and paste content from a file into a specific Admin section.

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