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Frequently Asked Questions

Frequently Asked Questions

Who is eteamz for?
Coaches, league administrators, parents, and anybody else who's responsible for managing a youth or adult sports team, league or group.

With convenient, do-it-yourself website and team management tools, eteamz empowers athletes, coaches, leaders, participants, families, friends and more to connect and communicate online quickly and easily.

What's the difference between PLUS and BASIC?
eteamz PLUS offers advanced team management tools and website design options. Users can choose from dozens of site templates and upload images, video, practice/game schedules and more. In addition PLUS users can add up to 16 additional web pages, disable display ads, have unlimited message boards, create surveys, and more!

How much does eteamz cost?
eteamz offers subscriptions for teams and leagues of all sizes. Beyond our standard packages, eteamz also offers additional upgrades such as increased site storage and advertising options. Check out our Pricing Page for more information.

How can I pay for my subscription?
We accept Visa, Mastercard and American Express. See our full Billing FAQs.

Do you offer a monthly payment option?
Yes, all of our plans are available on a monthly recurring basis as well as our standard yearly pricing. However, note that our yearly payment option offers significant savings over the monthly price. You can save over 59%!

Does every player have to pay a fee?
No. There's a flat charge for the entire team or league (paid by the "Administrator"), no matter how many players are involved.

Can my team try it before we have to pay for it?
Yes! Users can enjoy a FREE 3 week trial of eteamz PLUS on us! All you have to do is sign up for a BASIC (no cost) site and you will automatically be given a 3 week trial of eteamz PLUS. After your 3 week trial period is up, you can upgrade to PLUS for as little as $4.50 a month or continue using your eteamz site with BASIC functionality.

Are there any setup fees of any kind?
There are no additional set-up fees for eteamz.

What are the system requirements for eteamz?
eteamz is 100% web-based, no software needed. All you need is a computer with an Internet connection.

Do I have to have banner ads on my site?
No. PLUS users can opt to turn banner ads off or upload their own ads by purchasing the "Ad Option" in the eteamz admin. All BASIC (no cost) sites are required to have banner ads, which help support the free subscription.

Can I upgrade my disk space?
Yes. You can purchase additional disk space in 20MB increments in your site admin.

What if I want to change my options?
No problem! You can easily upgrade to PLUS, purchase additional space or turn off ad banners in the "admin" section of your site. Have more questions? Visit our PLUS FAQs page!

Can I customize eteamz for my team?
Of course. It's easy to customize your site with eteamz. You can select from pre-designed templates, or design your own with custom site colors, fonts, graphics & more. You can also upload your team logo & pictures, hide unwanted pages/links, add up to 16 additional pages, and disable display ads or create your own banner ads.

Is our team info private?
Absolutely! All of your data is 100% private and password-protected. Read our Privacy and Data Collection Policy for more information.

Can I use eteamz to run my entire league?
Yes - in fact, we make it easy! By selecting "league" as your site type you can manage many teams under one umbrella. Plus you get 50MB storage space and can create unlimited team sub-sites (PLUS sites). This solution is best for district managers or league administrators.

How do I contact eteamz support?
If you are not yet an eteamz member, please email customer support for eteamz information. If you are already an eteamz member, please use your personal Message Center to contact support. This will ensure a response to your inquiries.

Who's behind eteamz?
eteamz is part of The Active Network, Inc. Active provides technology and marketing services to thousands of organizations and is the leader for online registration and online communities for active lifestyles, serving millions of participants worldwide.

Is eteamz COPPA Compliant?
While eteamz uses its own measures to protect the privacy of its child users (U13 user accounts must receive parental permission), we are also compliant with the Children's Online Privacy Protection Act, otherwise known as COPPA. Learn More About eteamz' COPPA Policy >>

What is the cancellation policy?
See our full Cancellation Policy.

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