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 ACRA News: Rudy Project Fundraiser for ACRA |
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Saturday, September 20
Rudy Project Fundraiser for ACRA
Dear Athlete,
Congratulations and welcome to the Rudy Project Team! Please review your
ordering instructions carefully. I will be able to track your team's orders and
will send you a free pair of eyewear for every $1,000 in orders placed (at BRO
pricing) quarterly! Following the ordering instructions you will also see some
common procedures and FAQ's.
***Please retain this email as a reference for when you have questions in the
future***
~~~~~ BRO ORDERING INSTRUCTIONS: FOR ALL TEAM MEMBERS~~~~
* Go to: www.e-rudy.com
* Scroll to the bottom of the page and click on: BATMAN
* Or go directly to: https://www.rudyprojectusa.com/b2b/ABK_Bro.htm
* Your BRO pass code is: ACRA (case sensitive - I would recommend
copying/pasting your code in a safe place!)
Please explore the site, as the item you are searching for may be found under
the 'sport' or 'casual' tabs or sub-tabs.
~~~~~ BRO COMMON PROCEDURES: FOR ALL TEAM MEMBERS~~~~
The following set of instructions explain the proper procedures for returns,
exchanges, refunds, ordering issues, helmet crashes, etc. These are the same
procedures that all Rudy Project consumers and athletes must follow.
Returns
Follow the instructions for mailing on the warranty page of our website
(http://www.rudyprojectusa.com/products/warranty/index.htm). Please follow the
instructions carefully; there is no need to call customer service or the
sponsorship department for warranty issues.
Exchanges
All athletes/teams can only exchange bank items on a 1 for 1 basis within 30
days. You can exchange your sponsorship product, but bank orders are not
returnable for credit.
To make an exchange, you must have an original invoice. Customer Service will
make no exceptions to this rule.
For example: If your Kontact+ helmet does not fit properly, you can exchange it
for another helmet in the correct size. If you want to pay the difference for a
more expensive
helmet of equal or more value, you can do so. You can exchange a
sport sunglass from your bank for another sport sunglass or pay the difference
for another frame in our line.
Refunds
Refunds are only allowed from the BRO site. All refunds are subject to a 30 day
return with an original invoice. NO EXCEPTIONS. The item must be in its
original packaging and never worn aside from trying it on for fit.
Status of orders
Please take into consideration that your order ships by ground from California.
If you live across the country or in Canada, your package could take a number of
days to arrive. Please call customer service with your order number to request
tracking information if more than a week has passed since placing your order.
If you received an order and items are missing, this is most likely due to the
item being backordered. Please review your invoice carefully for details. If the
invoice notes that a certain item or items were ordered, look to see if the
"quantity shipped" correlates. For example, if you ordered 1 helmet but your
invoice says that 0 shipped, this means your helmet is on backorder and the item
will ship when it arrives.
Backorders
We encourage ordering items that are in stock. The quantity available is posted
next to each product, so you can determine which items are on backorder if the
site denotes that 0 quantity is available. 20 Any items you order from either
the BRO site or the Bank that is backordered will ship via UPS ground when the
item(s) arrive. These shipping costs are your responsibility if you choose to
order items on backorder. You can check the availability and status of
backordered products on the BRO site. When the item no longer says "0
available", your item will ship.
Warranty for Frames or Helmet Crash
Rudy Project has one of the best warranty programs for your glasses and helmets,
also available to you, our athletes.
Rudy Project sunglasses and ski goggles are warranted by Rudy Project North
America for three years from date of purchase against defects in materials
and/or workmanship. Rudy Project North America will replace or repair at our
option, with proof of purchase, any Rudy Project sunglasses or ski goggles found
to be defective during the warranty period. For this warranty to apply,
purchases must have been made in the United States, Canada or the Caribbean from
an authorized Rudy Project dealer (or directly through Rudy Project) and proof
of purchase is required. Purchases made online through unauthorized dealers
and/or auctions (ie. eBay) are not covered under our warranty. Only authentic
Rudy Project products will be warranted. This warranty shall not apply to any
defects or damage caused by improper or unreasonable use of the product.
Click here: http://www.rudyprojectusa.com/products/warranty/index.htm for
instructions you must follow for our warranty.
We do not replace your frame or helmet if it is lost or damaged in a crash, but
our return/warranty department will notify you of what your options may be for
replacement.
Warranty for Scratched Lenses
Our Replacement Lens Guarantee (RLG) covers all lens damage (e.g., scratching)
from use or activity on all products that are in the current year's Product
Catalog. RX or Prescription lenses are not covered.
For complete details, please visit this page: http://www.rudyprojectusa.com/products/warranty/lenses.htm
NOTE: You MUST send in your old lenses in order to receive the RLG on
replacement lenses. We can only replace as many pairs of lenses as are sent in.
(i.e. If you send in one pair of lenses, you can only get one pair back.)
To use the RLG, please send the lenses and a check for $19.95 ($24.95 for
Canadian customers) made out to Rudy Project North America to:
Rudy Project North America
Attention: RLG
971 Calle Amanecer
San Clemente, CA. 92673
If you are sending more than one set of lenses, please enclose an additional
$5.00 ($8.00 for Canadian customers) for each additional set. ie. Two sets of
lenses would be $19.95 + $5.00 = $24.95 (In Canada two sets of lenses would be
$24.95 + $8.00 = $32.95 Can
adian Dollars).
~~~~~ BRO FAQ’s: FOR ALL TEAM MEMBERS~~~~
Other Frequently Asked Questions:
Q: I don't like the sunglasses I ordered or they don't fit properly. What can I
do?
A: Follow the exchange policy listed above. You must exchange the unworn frame
within 30 days with an original invoice. If the sunglass has adjustable nose
pieces and temples make sure you have properly adjusted them for your face.
Adjustable Rudy's fit 90%+ of faces from our studies so before you send anything
back make sure you have tried to properly adjust them, if applicable
Q: I want to go into a shop to try on product. Is this ok?
A: Please DON'T go into a dealer and pretend to be a consumer just to try on
glasses, but DO identify yourself up front as a sponsored athlete/team member,
ask if it is a convenient time to try on product, and DO introduce yourself to
the manager and notify the shop you'd like to refer business to them. Keep in
mind that referring business to our dealers is required as part of your
sponsorship with Rudy Project.
Q: Can I go into a Rudy shop and get my sponsorship discount through them?
A: No, you can not do this, nor should you ever request this through any of our
retailers. If you want to try and set up a club order through a shop you work
with, contact sponsorship@rudyprojectusa.com and we can attempt to coordinate a
0ARudy night with the Rudy Representative in the area for a one-time order through
the shop.
Q: Why am I being charged shipping for backorders? Can I change this?
A: If you would like your order to ship complete with sponsorship shipping
rates, you must call customer service with your order number immediately after
submitting your order to request that your items ship together. If you do not
do this right away and your backordered item(s) ship via UPS ground, customer
service will not be able to refund shipping charges.
Q: I scratched my lenses. What can I do?
A: Rudy Project has a great replacement lens guarantee (RLG). Please follow
the warranty policies listed above or on our website.
Q: I lost my frames at a race or crashed and broke my Rudy Gear. Can I get
replacements?
A: You can purchase a new pair of glasses or helmet through your BRO code, if
it a warranty issue, please follow our warranty policy.
Thanks for your support!
Chris Lupo
Rudy Project North America
Director of Sports Marketing
3300 E 17th Ave; Denver, CO 80206
http://www.rudyprojectusa.com
chris@rudyprojectusa.com
Phone: 949.272.2457
Fax: 949.260.7851
Customer Service 888.860.7597, Option 2
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