Billing FAQ's
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How will I be billed for the service?
Upon signing up for a eteamz PLUS account, you will be asked to provide credit card
information. Depending on which billing option you choose, your credit card will
then be billed automatically on a monthly or annual basis (unless you choose to cancel).
At this time, it is required that you provide credit card information to sign up for an
account, as we do not accept alternate billing options. Please be assured that your
personal and credit card information are both secure and private as eteamz PLUS uses
industry standard SSL (secure socket layers) encryption to safeguard your data during
registration.
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Can I sign up over the phone rather than online?
At this time, we are only able to process sign-up requests using our online
form. Please be assured that processing your registration with eteamz PLUS is safe and
secure as we use industry standard SSL (secure socket layers) encryption to protect the security and privacy of
your information.
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Can I pay by means other than a credit card?
At this time, it is required that you provide credit card information to sign up for an
eteamz PLUS account. Currently we do not accept alternate billing options.
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Do coupons or special offers continue as long as I have my site?
No. If you use any promotional coupons or choose a special offer (package) when subscribing to
the PLUS service, the offer will last 12 months (for Annual based purchases) or 1 month (for Monthly based purchases). You will
be billed the regular PLUS price when the annual or monthly subscription renews.
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What is the cancellation policy?
NOTE: Depending on your billing option, your credit card will be billed automatically on a monthly or annual basis unless you choose to cancel your subscription.
You MUST cancel eteamz PLUS within your Admin. You may cancel your eteamz PLUS services at any time within the "Account" section of your Admin PLUS folder. Use the "Edit"
button to the right of the listed Current Services to make changes.
The following restrictions apply:
Cancellation of monthly packages:
If you cancel a monthly package, you are not charged a cancellation fee.
However, please note that monthly packages are billed immediately, so your
prepaid monthly membership fee will NOT be refunded upon cancellation.
Cancellation of yearly packages:
If you cancel a yearly package, you are not charged a cancellation fee. However,
please note that yearly packages are billed immediately, so your prepaid annual
membership fee will NOT be refunded upon cancellation.
Cancellation of upgrades:
You may cancel service upgrades at any time, but you will NOT be refunded any
remaining portion of the pre-paid fees when you cancel such upgrades.
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After I sign up, can I change my package?
You can change your eteamz PLUS package at any time. You are also free to add or
remove upgrades, such as additional Web storage space, whenever you wish. Click here to review restrictions.
To change your package:
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| 1. | Login to your eteamz site Admin. |
| 2. | Open the PLUS folder and click the "Account" section (the Current Services window will open). |
| 3. | Choose to "Buy Disk Space" or "Buy Ad Package" (if you did not do so previously). |
| 4. | If you already purchased more space or the advertising package, click the "Edit" button next to the option you wish to change within the Current Services page (a page will display describing the specific service). |
| 5. | Make appropriate changes using the buttons below the service description. |
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Can I downgrade any part of the basic package?
eteamz PLUS is a fully integrated offering; we are not able to remove any portion of our
basic packages in order to reduce subscription fees.
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How do I change my credit card information?
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| 1. | Login to your eteamz site Admin. |
| 2. | Open the PLUS folder and click the "Account" section (the Current Services page will display). |
| 3. | Click the "Update Your Account Information" link (you're current information will display). |
| 4. | Click the "Edit Information" button. |
| 5. | Make appropriate changes and click the "Update Information" button to save. |
| 6. | A new page will appear confirming receipt of your changes. |
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How do I upgrade my base package, or select additional upgrades?
To upgrade your base package, or to select additional upgrades (such as storage capacity,
bandwidth or additional mailboxes):
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| 1. | Login to your eteamz site Admin. |
| 2. | Open the PLUS folder and click "Account" section (the Current Services page will display). |
| 3. | Choose to "Get More Disk Space" or "Get The Advertising Package" (if you did not do so previously). |
| 4. | If you already purchased more space or the advertising package, click the "Edit" button next to the option you wish to change within the Current Services page (a page will display describing the specific service). |
| 5. | Make appropriate changes using the buttons on the Service Description page. |
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Your upgrade will be activated immediately and charges will be prorated. *If you are
paying for your basic package on an annual basis and you decide to upgrade your
account, you will be charged an annual fee for the upgrades on the day that you select
them. Thereafter, you will continue to be charged annually for the upgrades on the
anniversary of the day you selected them. This will be a separate charge from your
annual basic package charge.
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How does adding or subtracting extra storage affect my billing?
If you increase your allowance, the change takes effect immediately. If you decrease your
allowance, the change occurs on your next billing date.
Note: When decreasing the amount extra storage, you will be required to remove as many
files as needed to come within the storage requirement of the lower package.
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How do I update my billing address?
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| 1. | Login to your eteamz site Admin. |
| 2. | Open the PLUS folder and click the "Account" section (the Current Services page will display). |
| 3. | Click the "Update Your Account Information" link (you're current information will display). |
| 4. | Click the "Edit Information" button. |
| 5. | Make appropriate changes and click the "Update Information" button to save. |
| 6. | A new page will appear confirming receipt of your changes. |
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Can I change the dates of my billing period?
Unfortunately, we can't change billing dates at this time, so remember to sign up on a
date that suits you best. If your current billing schedule is not convenient for you, you
may want to consider canceling your subscription and rejoining on a different date.
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If I pay on an annual basis, how will I be charged for upgrades?
If you are paying for your basic package on an annual basis and you decide to
upgrade your account, you will be charged an annual fee for the upgrades on the day
that you select them. Thereafter, you will continue to be charged annually for the
upgrades on the anniversary of the day you selected them. This will be a separate
charge from your annual basic package charge.
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What credit cards do you accept?
For your convenience, we accept Visa, Master Card, and American Express.
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